To lodge a claim, you will need to:

1. Download and complete the Allianz Global Assistance Claim Form

2. Provide copies of supporting documentation (detailed on the claim form)

3. Provide a copy of your Certificate of Insurance

4. Provide items 1 to 3 to Allianz Global Assistance’s team for processing via post, fax or email.

Allianz Global Assistance will process your claim within 10 working days of receiving your completed claim form and all necessary documentation. If additional information is required, a written request will be sent to you within 10 working days.

Need to make a claim?

Our insurance partner, Allianz Global Assistance (AGA), manages the claims process.

AGA’s contact details are:

  • Download the Claim Form
  • travelclaims@allianz-assistance.com.au
  • 1300 725 154 | Outside of Australia: +61 7 3305 7499
  • Fax: +61 7 3305 7016
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